FAQ

Exchanges are generally not accepted due to the personalized nature of our products. However, if there is an issue with your order, please contact our customer service team within 14 days of receiving your item, and we will do our best to assist you.

Due to the customized nature of our products, returns or exchanges are generally not accepted. If there is damage or a personalization error, contact customer service within 14 days with your order number and photos. We aim to resolve issues by replacement or refund. Customer satisfaction is our priority.

To place a bulk or corporate order, please contact our sales team at sales@customisegifts.com with your requirements. We offer special pricing and customization options for large orders.

We offer several delivery options to suit your needs, including standard shipping, express shipping, and same-day delivery for select locations. You can choose your preferred delivery method at checkout.

A: No, due to the customised nature of the product made specially for you, we do not offer COD. We provide secure online payment options like credit/debit cards, PayPal, and popular digital wallets to ensure a safe and seamless shopping experience. For assistance, our customer support team is ready to help.

We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. You can choose your preferred payment method at checkout.

A: Yes, you can. To change your order, contact our customer service at support moodboxgifts@gmail.com as soon as possible. Changes can be made if the order hasn't been processed yet. Reach out quickly to make sure we can help you.

To cancel your order, please contact our customer service team within 24 hours of placing the order. Provide your order number and reason for cancellation. If the order has not been processed, we will cancel it and issue a full refund.